Shipping policy
Free Standard Delivery (Royal Mail 2nd class)
Free Standard delivery is within the UK.
*To qualify for Free Standard Delivery (3-4 business days) you must spend £20 or more on coffee after any discount is applied and CAN NOT be used in combination with other offers;
Use code SHIPFREE20
Delivering only the Freshest Coffee, that is our commitment
We want the coffee to arrive at your door as fresh as possible and so most of the time we ship accordingly to the roasting schedule. With that in mind, please allow roasting and resting time which is usually 3 days (not including weekends) from the order date.
Delivery Charges
Royal Mail 2nd Class 0-1.8Kg 3-4 Business Days £2.99
Royal Mail Tracked 48 £3.29
Royal Mail 1st Class 0-1.8Kg 1-2 Business Days £3.95
Royal Mail 2nd Class 2- 4Kg £5.49
Evri (Hermes) 0-2Kg, 3-4 Business Days £3.99
Royal Mail - Special delivery next day 4kg - 19kg £10.55. **Please choose this option only if you have been in touch with us and we have confirmed that the coffee is ready to be shipped, otherwise depending on the roasting schedule we may not be able to send shipment next day.
|
|
|||
Hermes Standard 0-2Kg 3-4 Business Days (*orders must be placed before 8.00am )
Royal Mail 2nd Class 0-1.8Kg 3-4 Business Days (*orders must be placed before 8.00am week days)
Items will be posted to the shipping address received during the checkout process.
Royal Mail Tracked 48
Royal Mail Tracked 48
2-3 business day depending on the time of day when the item was shipped
Royal Mail 1st Class 0-1.8Kg 1-2 Business Days (*orders must be placed before 8.00am week days)
Items will be posted to the shipping address received during the checkout process.
International
International shipping is not available at the moment.
If by any chance your order is incorrect or damaged, Smooth Coffee UK will offer a replacement or refund policy, please do contact us immediately to be able to assist you as best as possible.
Change of mind
If you have changed your mind and the items are unsuitable (this does not include perishable items) then please contact us within 14 days of receipt of the goods to arrange a refund. You will incur the carriage charge for return of the goods. Please note that refunds are subject to the provided goods being in perfect, unused and complete in their unopened original packaging. Please allow 14 working days for this process.
All shipping charges back to Smooth Coffee UK is to be covered by the customer and they are calculated at the time of the return. If you prefer a different shipping method than the one provided in the SHIPPING PORTAL below, we encourage that your carrier provides you with ‘proof of delivery’ as Smooth Coffee UK will not be held responsible for goods lost or damaged in transit.
Returns Portal https://smoothcoffeeuk.shipping-portal.com/rp/
